Chroniclixfini | User Privacy & Security Policy
Chroniclixfini Privacy Policy
Effective Date: 19/01/2025
Welcome to the Privacy Policy of Chroniclixfini. We value your privacy and are committed to safeguarding your personal data in compliance with all the relevant privacy and data protection regulations. This document outlines how we collect, use, store, and protect your personal information while you interact with our online store. Our aim is to provide transparency and ensure that you are informed about your data rights, the security measures we employ, the use of cookies, and the procedures available to request data deletion or modification.
This Privacy Policy covers all of the processing activities undertaken by our website, including our obligations under applicable data protection laws. In addition to explaining our practices, we detail the choices available to you regarding your personal data and the methods by which you can access or request updates to your information.
Definitions and Key Concepts
For the purposes of this Policy, the following definitions shall apply:
- Personal Data: Any information relating to an identified or identifiable natural person, including but not limited to names, email addresses, telephone numbers (+441796426647), physical addresses (16 | Eden Close | Oadby | United Kingdom), and payment information.
- Processing: Any operation or set of operations performed on personal data, including collection, storage, use, modification, disclosure, and deletion.
- Cookies: Small data files that are sent to your browser from our website to improve your browsing experience and provide tailored content.
- User: Any individual who visits, interacts with, or purchases from our online store.
- Data Subject: A natural person whose personal information is collected, held, or processed.
Information We Collect
At Chroniclixfini, we collect information to deliver a smooth, efficient, and personalized experience in our online store. The data we collect includes:
- Account Registration Details: When creating an account with us, you may be asked to provide your name, email address (service_chroniclixfini@mail.gb), telephone number (+441796426647), and other contact details.
- Order Information: Details related to your purchase including billing, delivery address (16 | Eden Close | Oadby | United Kingdom), payment method, and order history.
- Browsing Data: Information collected via cookies and other tracking technologies, such as IP addresses, browser type, referring pages, and the time and date of visits.
- Customer Support Information: Interactions with our customer service team may result in additional personal information to address your inquiries, issues, or complaints.
- Marketing and Preference Data: Information regarding your preferences for receiving marketing communications, which helps us tailor our promotional materials.
When you interact with our website, we may also automatically collect non-personal data to enhance and optimize your browsing experience.
How We Use Your Information
The personal data collected by us is used for a variety of purposes, which include:
- Order Processing and Fulfilment: To process and manage orders, communicate with you regarding order status, and provide you with purchase confirmations and invoices.
- Website Functionality: To personalize and improve your browsing experience, analyze website traffic, and administer contests or surveys.
- Customer Service: To address questions, resolve issues, and better understand user needs so that we can improve our support services.
- Marketing Communications: With your consent, we may send promotional emails and newsletters containing information about new products, special offers, and events. You may opt out of these communications at any time as described further below.
- Legal and Compliance Purposes: To comply with applicable laws and resolve any disputes that may arise.
We process your data on a legal basis. When it is necessary for the performance of a contract, to comply with legal requirements, or with your consent, we use and process your data accordingly. Our legal bases include performance of a contract, compliance with legal obligations, and legitimate interests, provided they are not overridden by your fundamental rights and freedoms.
Data Sharing and Third Parties
We do not sell or lease your personal information. However, we may share your data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Examples of third parties include:
- Payment Processors: Companies that facilitate payment transactions.
- Delivery and Fulfilment Partners: Service providers responsible for the logistics and shipping of your orders.
- Analytics Providers: Organizations that assist with tailoring and improving our website based on user behavior.
- Customer Support Services: External providers that help manage communications and support issues.
All third-party processors are contractually required to handle your data securely and in accordance with our policies and any applicable regulations.
Data Storage, Retention, and Security
We take the security of your personal data very seriously and implement robust technical and organizational measures to protect it from unauthorized access, alteration, or disclosure. Measures such as encryption, access controls, and secure data storage protocols are in place to ensure the safety of your data both during transmission and while stored in our systems.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of data and the applicable legal requirements.
In accordance with your rights, you may request the deletion or anonymization of your data once it is no longer necessary for the purposes for which it was initially collected. Requests for data deletion will be reviewed in line with our policy and applicable legal retention periods.
Your Rights and Control Over Your Data
We respect your rights regarding your personal data. Depending on the applicable legal framework, you may have rights that include:
- Access: Requesting information about the personal data we hold about you.
- Rectification: Requesting corrections or updates to your personal data if it is inaccurate or incomplete.
- Erasure: Requesting the deletion of your personal data under circumstances where the data is no longer necessary.
- Restriction of Processing: Requesting limitations on how we process your personal data.
- Data Portability: Requesting a copy of your personal data in a structured, commonly used, and machine-readable format.
- Objection: Objecting to the processing of your personal data where processing is based on our legitimate interests.
To exercise any of these rights, please contact us using the provided details below. We are committed to responding to all valid requests as promptly as possible and in accordance with the appropriate legal requirements.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our Data Protection Officer at:
- Email: service_chroniclixfini@mail.gb
- Telephone: +441796426647
- Postal Address: 16 | Eden Close | Oadby | United Kingdom
Amendments and Updates
This Privacy Policy is subject to periodic updates and modifications to reflect changes in our practices or legal obligations. We encourage you to review this policy regularly to stay informed about how we are protecting your personal data.
Any changes to this Policy will be clearly noted with an updated effective date. If significant changes occur that affect your rights or our handling of your data, we will provide additional notice through our website or via communication channels available to you.
Legal Basis and Compliance
Our privacy practices are designed in full compliance with current data protection laws and regulations. The legal basis for our data processing activities includes the need for contract performance, compliance with legal obligations, and our legitimate interests in providing and improving our services. We strive to balance these legal bases against your rights and freedoms as a data subject.
As part of our obligations, we have implemented policies and procedures that ensure your personal data is processed in a fair, lawful, and transparent manner. We continuously review and update these measures to maintain high standards of data protection and to adapt to ongoing legal developments.
Disclaimer
The content of this Privacy Policy is provided for informational purposes only. While we strive to maintain up-to-date practices in line with the latest legal requirements and industry standards, we cannot guarantee that our practices will always perfectly align with changing regulatory environments. It is your responsibility to review this policy periodically and consult appropriate legal advice if you have any questions regarding your rights or data protection.
By using the services of Chroniclixfini, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with these terms, please refrain from using our website and services.
Thank you for trusting us with your personal information. We remain dedicated to ensuring your privacy and providing a secure and user-friendly online shopping experience.
